Every effort will be made to deliver the goods as soon as possible after your order has been accepted.

We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the reason for the delay as soon as is possible.

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You can cancel undelivered orders up to the day before despatch (the day of despatch is taken to be the day we send you an email to confirm despatch) - after that please follow the returns policies. When you return an item Raven T shirt Company, it is important to us that you return it unused in its original condition, with all tags attached and the item returned is protected on its journey back with the packaging we used to send the garment to you. 

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RETURNS - Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt. 

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Subject to the following conditions:

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• 1. ·        If the items are not faulty and the items are returned carriage paid by the customer. 

  2.          Items are received in a resalable condition.

  3. ·        Items should be returned unused in their original condition in order to secure a refund.

  4. ·        Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging          which is damaged or defaced).

  5. ·        Items returned after 14 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your           statutory rights.

  6. ·        We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.

  7. ·        All returns are to be accompanied by the senders name and address,  order reference number (these are found on the invoice), and reason for return. Please help us to help you.

  8. ·        We cannot accept responsibility for returned parcels which are not delivered to us, please retain your proof of postage etc., you may require it on the event of a claim with your carrier or Post Office

  9.       Items damaged in transit: Sending items back in their product packaging only is not enough; items to be returned should be properly protected on their journey back with all the packaging we used to send it to you, including the product packaging and the outer box. If you send it back any other way you risk the item becoming damaged in transit and consequently you will lose all or part of your refund. 

1. Faulty goods:

You can return faulty goods but only if there is evidence that they have been faulty due to being damaged in transit or during manufacture. All goods are checked by ourselves however things can be missed. To return faulty goods we must be informed with 7 days of dispatch and the goods returned to our address.
Returned Items:
Once the returned items have been checked, no later than 7 days after receipt to Raven T Shirt Company - providing they pass the checks!

We will refund your payment to the original card, pay pal account or cheque. If you return an item to be exchanged for a different item or size, we'll process your exchange free of charge and send it to you.

The first exchange per order is FREE (only offered to Mainland UK orders) any orders returned from abroad there will be a £5.00 surcharge for dispatching returned goods.

For any subsequent exchange we will charge you the cost of shipment .